10/18/23, Excellent customer service and excellent warranty repair. IWI is a company that standby and honor their products. I purchased a Tavor TS 12 Shot Gun, I experienced a feed malfunction after firing only 500 rds through this weapon, i contacted customer service they walked me through the process of returning my firearm, The problem was a faulty carrier latch. This issue was a warranty issue and was replaced with no charge. This process from free (IWI) shipping the weapon to IWI and the return of my firearm was 9 days. The weapon is working perfectly. i am very pleased with this company and my purchase. Awesome just Awesome!
March 2024
Great products. Outstanding customer service. Austin, customer service rep was wholeheartedly helpful. Answered all my questions about the warranty process, sending the item back, costs associated with services and was super knowledgeable on the Tavor platform. He walked me through everything and provided a label to send back. When the item got there to the facility he took the extra time to call me and let me know the item was received and in good hands, and what the next steps were. This is how customer service should be done. 10/10 recommend. Great customer service.
April 2023
When it comes to the processing and shipping time IWI US has to be the fastest I've ever experienced. They really process and ship within a day, when other manufacturers take their precious time. On top of that, their customer service is top notch. These big name gun manufacturers really need to take notes.
10/18/23, Excellent customer service and excellent warranty repair. IWI is a company that standby and honor their products. I purchased a Tavor TS 12 Shot Gun, I experienced a feed malfunction after firing only 500 rds through this weapon, i contacted customer service they walked me through the process of returning my firearm, The problem was a faulty carrier latch. This issue was a warranty issue and was replaced with no charge. This process from free (IWI) shipping the weapon to IWI and the return of my firearm was 9 days. The weapon is working perfectly. i am very pleased with this company and my purchase. Awesome just Awesome!
Great products. Outstanding customer service. Austin, customer service rep was wholeheartedly helpful. Answered all my questions about the warranty process, sending the item back, costs associated with services and was super knowledgeable on the Tavor platform. He walked me through everything and provided a label to send back. When the item got there to the facility he took the extra time to call me and let me know the item was received and in good hands, and what the next steps were. This is how customer service should be done. 10/10 recommend. Great customer service.
When it comes to the processing and shipping time IWI US has to be the fastest I've ever experienced. They really process and ship within a day, when other manufacturers take their precious time. On top of that, their customer service is top notch. These big name gun manufacturers really need to take notes.