I have almost always had a bad experience with express care but I can not say the same for this place. I know it depends what day and time but when I came in there was no wait. Lady at the front desk was professional and so sweet! She made me feel very welcomed and comfortable. The nurse was friendly as well she made me laugh. I was then seen by Abby and she made the experience very pleasant and kept checking on me to see if I was okay. Going to the doctor is sometimes scary for me but they made it a good experience. I am very happy
December 2023
I always used this practice when I could not get into my PCP. However after this time I will NEVER use them again. Because of horrible allergies I have problems with medications and food. This provider refused to listen to me. She talked down to me and I left that office sick and crying. I think she needs some retraining in communication and active listening skills. Rachel Guerra was the PA. Other practitioners at this office are wonderful but she is NOT.The office staff and the medical assistant were so nice. It’s a shame they have to be lumped in with this awful provider.
March 2023
I came in with a 2nd degree burn. I was in the midst of teaching a 3-day leadership class far from home. The PA (Kaitlyn Burke) I saw there went absolutely above and beyond to treat, care for and explain my condition and next steps. She knew I was headed on a trip to Brazil the next week and gave me more than enough supplies to stay safe and heal. I couldn't ask for better care, especially so far from home.
I have almost always had a bad experience with express care but I can not say the same for this place. I know it depends what day and time but when I came in there was no wait. Lady at the front desk was professional and so sweet! She made me feel very welcomed and comfortable. The nurse was friendly as well she made me laugh. I was then seen by Abby and she made the experience very pleasant and kept checking on me to see if I was okay. Going to the doctor is sometimes scary for me but they made it a good experience. I am very happy
I always used this practice when I could not get into my PCP. However after this time I will NEVER use them again. Because of horrible allergies I have problems with medications and food. This provider refused to listen to me. She talked down to me and I left that office sick and crying. I think she needs some retraining in communication and active listening skills. Rachel Guerra was the PA. Other practitioners at this office are wonderful but she is NOT.The office staff and the medical assistant were so nice. It’s a shame they have to be lumped in with this awful provider.
I came in with a 2nd degree burn. I was in the midst of teaching a 3-day leadership class far from home. The PA (Kaitlyn Burke) I saw there went absolutely above and beyond to treat, care for and explain my condition and next steps. She knew I was headed on a trip to Brazil the next week and gave me more than enough supplies to stay safe and heal. I couldn't ask for better care, especially so far from home.