New Falls Family Dentistry

Aug 2022

Horrible customer service. I scheduled an appointment for my grandson, and two days later I needed to reschedule due to an upcoming out of town trip conflicting with the date. Tried for 2 weeks in vain to get in touch with someone. Left several messages both voicemail and text as instructed by the message on their machine. No one responded. When I finally did get someone, and tried to find out what days they are in the office, she could not provide the best days to call, only provided hours. I made another appointment but ten minutes later decided to just cancel and go somewhere else. I just don't feel comfortable going to an office that is so unpredictable and vague...read full review

Sep 2021

If I could give negative stars I would. My partner has a broken tooth and abscess, she’s been up for two days crying because she’s in so much pain, on top of working in a call center. So she had to call out today. This dentist had the nerve to tell her she shouldn’t have called out for this and refused to write her a doctors note on top of telling her he wouldn’t give her anything for pain, not even prescription strength Tylenol, and that the antibiotic would be enough. This place is insanely rude and unprofessional and I wouldn’t recommend anyone who is in actual pain and needs help go here.

Jun 2021

If I could give negative stars I would. My partner has a broken tooth and abscess, she’s been up for two days crying because she’s in so much pain, on top of working in a call center. So she had to call out today. This dentist had the nerve to tell her she shouldn’t have called out for this and refused to write her a doctors note on top of telling her he wouldn’t give her anything for pain, not even prescription strength Tylenol, and that the antibiotic would be enough. This place is insanely rude and unprofessional and I wouldn’t recommend anyone who is in actual pain and needs help go here.