PetsHotel Lancaster

Jun 2024

We have loved the customer service with PetSmart so far! Our dog loves day camp and his overnight stays. They always remember him by name when we come in and they are always willing to update us on how he’s doing at his stays. The staff is wonderful! I recommend them to anyone!

Jan 2022

All I can say is Thank you!!! Had to make a reservation a few days before the 4th of July weekend after driving for over 16 hours from Florida to visit family. My sisters dogs were not having it with a strange dog in her house. The staff at Petsmart PetsHotel took great care of my Shadow. My kids and wife were sad so I stopped by for a visit with them after Shadow’s 2nd day and he was a happy pup. Staff was very friendly, from the phone receptionist, the front desk at hotel, to the people in back. They answered all our questions and were really reassuring us that Shadow was in good hands. Best decision in short notice and it was worth it. When we picked him up to...read full review

Feb 2020

Loved it! They sent me a picture of my puppy while I was on vacation and he received a goodie bag when we picked him up. Everyone knew him when walking out the store, I felt like he was very well taken care of.