Finish Line (located inside Macy's)

Dec 2023

I don't often go to the mall but I wanted to buy some flatware for a Christmas present and Macy's seemed like a good option. Found the cooking section as I entered which seemed promising, but no flatware and I didn't see anything nearby. Wandered around for 5 minutes until I found a sales associate. She spoke next to zero English. I asked her where the flatware was and she looked blank. Table settings? Knives forks and spoons? Ah, knives, she pointed me to the cutlery. The other customer next to me was trying too, but she just did not understand. No other sales associate in sight and I did not feel like searching the entire store, which is huge. Finally I gave up and walked out, got what I needed online. There is a reason why the malls are suffering.

Oct 2023

Good selection of some deeply discounted fashionable items in extended sizes. Great for building a wardrobe. But the customer service is deplorable. They are chronically understaffed and will sit with a long / complex transaction while the line builds (I abandoned an order after waiting nearly 20 minutes for the single clerk to help a customer open a credit card. Glad he got helped but wishing the clerk was more attentive to signal for help and clear the massive queue that was forming).

Oct 2023

Edit Description of complaint: I ordered two pairs of boots through macys.com on august 29. They first sent me someone else's boots, which I returned and received a replacement. When I received the correct pairs of boots, I tried them on and they did not fit. I returned both pairs via UPS store, received confirmation of return on September 2, and was told my refund would be issued to my credit care in 7-10 business days. I have had to contact macys at a minimum of 4 times to get this resolved and have yet to receive my refund. Every time I got a different story and was told 7-10 business day. Now today after calling 4 times, I was told the refund was issued October 12, and should see it refund reflected in my bank statement in 7-14 BUSINESS days! Which means hopefully by November 4! This is absolutely ridiculous for a business to hold your money for over 60 days. They don't offer a reason, or offer anything for my inconvenience. I never step foot in macys again. I will encourage everyone I know to shop elsewhere, and will leave this review on every site I can. Macys is horrendous, and should go out of business.