Bucks County Transport Inc

Bucks County Transport Inc. offers dependable and caring transportation services to its customers. With experienced drivers like Dennis and Sharon, passengers can expect a pleasant, timely ride. The company's drivers are known for their friendly greetings and courteous behavior, making customers feel valued and appreciated. Many customers have shared positive experiences, highlighting the professionalism and kindness of the staff. For example, a family expressed gratitude for the drivers who transported their 103-year-old father to the Ben Wilson Senior Center, noting their kindness and respect, especially when he was late. Others appreciate that BCT provides a safe and welcoming environment for patients, especially those with special needs, such as a son who has been using the service for nearly 10 years. The dispatchers are often described as accommodating and friendly, and staff members like Sharen Finzimer are praised for their helpfulness, empathy, and excellent customer service. However, some concerns have been raised about scheduling policies, with one passenger upset over a recent experience where they were kept on the bus for nearly an hour before reaching their appointment. The passenger felt that the service sometimes piles on passengers and shows little concern for punctuality, especially for those relying on BCT for life-sustaining treatments. Despite these issues, the office staff continue to work hard to accommodate special requests and improve the overall experience.