Almonte Consulting & Tax Services

Feb 2024

I have been a loyal customer to Jackson Hewitt since 2016. I always go to the Jackson Hewitt in Hazleton, PA. The address is 568 W. Broad Street, Hazleton, PA 18201. My experience this year was exceptionally terrible. The woman that prepared my taxes was kiting me through the process, and I felt anxious and rushed. She told me I would get $759 back before fees. I was agreeable with this, until I saw how much Jackson Hewitt took out. They took out over $400 in fees. Thereafter, I left a negative survey and the assistant regional manager Drew Nickler told me that those fees include a charge for also filing the earned opportunity tax credit. I then found a notice of cancellation form that I could fill out because I wanted to cancel filing through them. I got an email back saying that the notice of cancellation doesn't actually cancel your contract with Jackson Hewitt, it only cancels sharing personal information to third parties. I called Drew Nickler back and he said that the IRS already got the return and released it to the bank. I still haven't seen the return in my bank, but I am more concerned about how they took that much out of my return. I was not well-informed or warned by the tax preparer. The previous year, I had barely made anything to claim tax refund, and the tax preparer warned me that it wouldn't be cost efficient to get the taxes done for that little bit of money. Also why is this company BBB accredited when they are in fact not? Never dealing with Jackson Hewitt again.