Palmyra Animal Clinic

Oct 2023

I have use this vet office for over 20 years and we have had some ups and downs but I must say that recently the girls in the office are doing such a wonderful job of dealing with patients that I must highly recommend them. The vets have always been wonderful but occasionally the staff was not as friendly and they have turned everything around and are doing a super job.

Dec 2022

Front desk staff professional and kind. Saw a male vet at appointment with our two dogs. One small and one large breed. Vet told us small dogs teeth are wonderful and large dog has two loose teeth and would require blood work at $169 and anethesia and possible several teeth out with plaque removal at another $1000 estimate.opted to think about it. Found out later that at last appointment my mother was told small dogs teeth were cavities and he needed work she never did. So she doesn't think the larger dog has a problem now either. Just be wary before doing dental work here. Perhaps they are just recommending unneeded work?

Jun 2021

So when first going to this vet, I saw the reviews about the wait staff coming across as rude. Being in retail, I have an understanding of them trying to be quick because they are busy. I felt they could improve at customer service, but not too much of a big deal. The doctors do really seem to know their stuff. A LOT better than the last vet I used. So our cat had a lump we went to get checked out. We were given two options. Basically a $200 test or a $600 surgery. Because of the price, we just decided to get the surgery. A few days prior, we get a call saying we never brought her in for her bloodwork. Well, we were left under the impression everything was being done at the surgery. Why would only a surgery appointment be set up when another appointment was needed prior? So they charge $200 when we take her for bloodwork, and are told that is part of the cost from the estimate we were given. So then on surgery day, they try to charge $1100! For that price, we would have had it tested first and maybe we could have avoided the surgery. The lump did not cause our cat any discomfort of anything so if it was benign, the surgery could have been avoided. But now, we are already partially invested in the surgery when we get the $1100 bill so we are stuck taking the expensive option. Based on the results of the cheaper option, we may have avoided the extra cost and the stress on our cat. Again, the doctors are not the issue, but the customer service aspect is.