Horizon Eye Care Group

Dec 2023

Very poor customer service from the staff. First time customer, had to follow up multiple times to schedule an appointment. The meeting with the doctor went smoothly but that was the only positive experience at this practice. Ordered a 6 month supply of contacts, when I went to pick up they had only a 30 day supply which they tried to pass off as a 6 month supply. Then when they acknowledged their mistake, Kim (front desk associate) advised she would call back later that afternoon or first thing Monday morning with an update. Never received a call, had to follow up ourselves at which point they said that we only ordered a 1 month supply with no additional explanation....read full review

Jun 2023

I give it one star because I've been waiting for a month for a response from my contact lenses and I don't go and they tell me the same, I paid for the visit if they didn't resolve my situation, I'll sue them for theft because I paid for the visit, it's not fair that people take that we have vision conditions that we can go blind and they relax with people

Jan 2023

Very Nice Doctor let me start there. Staff at first meet was polite. I waited 2 months for an appt , I went over everything via phone when I made the appt. So I was unaware that I would have to pay for a contact fitting . I did not have cash or a card on me when I asked if I could run to an atm or store to get cash I was told “ we don’t have time to wait on you to get $60” my son was also being seen and his appt was reaching an end. I had all 4 of my kids with me & I just felt no compassion, the short grey haired lady seemed to be more concerned with getting home than helping, eyes are important and for these appts to be scheduled so far out I just thought it was...read full review