From Hvac Service Express
We are a full service company that offers quality service at an honest price. We also work for various home warranty companies and have to operate within their guidelines and procedures. We do not control this procedure, we can not speed up the process, and we have no control over what is covered in the policy you purchased. We also have no control over the delivery of parts for home warranty jobs. We do offer options in these situations. We strive to provide a 5 star service and have serviced literally thousands of satisfied customers, unfortunately we do have a handful of people that were not satisfied, most or all of these have been home warranty customers. A home warranty plan does not guarantee you priority service, our EMA plans do.
Google: 1.7/5 
BBB: No Rating
I wish there was an option for negative. I have called and called and called with no return call after my HSA chose them to service my broken AC. After a week, I got a scheduled date and time and got a NO SHOW! I ruined my Memorial Day weekend in hopes they’d come fix my AC. I’m sure they will respond to my review before ever calling me back because from other reviews they are good at responding behind a screen rather than a phone call.If your HSA requests this business, please save yourself and request another business.
If I could give negative stars I would!!! If u are reading this, please find another HVAC company. Our home warranty company provided this hvac company to our detriment. We have been without a furnace for almost 3 months nows thanka to these people. 5 times Brandon came to the house and it was always an excuse on what was broken, he never turned reports on his work to home warranty company, they NEVER answer the phone , charge u for UNNECESSARY parts which I should have NEVER been charged for since they are reimbursed by the warranty company...got another hvac company and within 5 minutes of inspection said I needed a new furnace!!! GO ELSEWHERE!!! RUN AS FAST AS YOU...read full review
This company was assigned to me by my home warranty for an AC repair. I’m never one to write a bad review but the service I received from this company was the worst customer service I have ever experienced. I have never witnessed a more incompetent, unprofessional and dishonest company in my life. I had a tech come to my home 3 times (the first he forgot his tool bag and had to drive 2 hours round trip to come back with it). When trying to diagnose the issue, it was as if he was just throwing out random problems and installing parts that did nothing but prolong the problem and charge the warranty company for unnecessary service. Not only did the technician also try...read full review