Ophthalmic Associates of Fort Washington

If you use insurance to cover your roution eye exam. Please don't go to this place. I was scheduled for routine eye exam and the provider knows well. But instead providing the correct code to the insurance claim, they filed as non-routine medical service. The service I received was the same basic routine service with eye glass prescription, no medical notes and no treatment of any eye condition warranted. I contact the provider’s billing department and they are rude and insist that it was not a routine exam. I even tried talked to Dr. Altemus. But she just to be evasive and said it’s the billing department to decide. The insurance attempted to call the... read full review

Be warned, THIS IS A TERRIBLE, HORRIBLE OFFICE. Below is a long story of what I went through as a patient.I came in and had a new prescription done. The Dr. said there were changes to my vision and I went to the optical department and picked out new frames. I ordered 1 new pair of all day glasses with transition lenses and told the staff that I'd bring a second pair of older frames next time to order the reading glasses (I need to different prescriptions). She put the order in and I paid nearly $500. She said it will be about two weeks before it will be ready.I received a call 2 weeks later that they were ready. I came in to try them on and make sure the prescription... read full review

I feel bad leaving only 2 stars because the front desk was friendly & I liked Dr. Coates, however the woman who takes you back for appointment is so incredibly rude & condescending she ruined my entire experience. If it was just one time, I would overlook it, because everyone has bad days, but it has been 3 different occasions of this particular person being so rude, it was uncomfortable. Her attitude is rancid & she definitely should NOT be working with patients. Won't be going back.