Hand & Stone Massage and Facial Spa

Hand & Stone Massage and Facial Spa in Exton, PA offers professional spa services, including a variety of massages by licensed therapists, facials by skilled estheticians, and wax-free hair removal. The business is open seven days a week with extended hours, welcoming both appointments and walk-ins. They have a membership program that allows members to save on monthly services and earn points for a nationwide rewards program. One customer, who received a gift card, had an issue with the type of certificate but found the massage experience to be wonderful and relaxing, despite the unfriendly attitude of a receptionist. Another client praised the massage by Alex, stating it was amazing and relieved muscle tension. A long-term member, who sees Glenn exclusively, highly recommends him for his expertise and respectful approach. While customers have different experiences with staff members, they generally find the massage therapists skilled and the services enjoyable. Some suggest a need for improvement in customer service, particularly in receptionist behavior. Overall, Hand & Stone Massage and Facial Spa offers a range of spa services, with varying experiences in customer service.