About Hand & Stone Massage and Facial Spa
Hand & Stone Massage and Facial Spa in Exton, PA provides a variety of professional spa services, including massages by licensed therapists, facials by skilled estheticians, and wax-free hair removal. The spa operates seven days a week with extended hours, welcoming both appointments and walk-ins. They offer a membership program that helps members save on monthly services and earn points for a nationwide rewards program. One customer enjoyed a massage and facial and had a great experience overall. However, they suggested confirming appointments ahead of time, as they received a late notice about a double booking. Another client praised Diane, stating she was amazing and attentive during the massage, focusing on specific areas that needed care. They felt their experience was above and beyond and signed up for a membership to continue seeing her. The front desk staff were also noted for being informative and helpful. While experiences with staff can vary, many customers appreciate the skill of the massage therapists and find the services enjoyable. Some have mentioned a desire for improvements in customer service, especially regarding receptionist interactions. Overall, Hand & Stone Massage and Facial Spa offers a range of spa services and has received positive feedback on the quality of treatments.
Went for a massage and facial. Overall great experience at the spa. Suggest to call and confirm appointment before, book my services about a month in advance but was called the night before close to 9pm saying massage was double booked and if I could change. Luckily I could but disappointed with late notice since there is a 24hr cancellation policy
I went to see Diane at Hand and Stone Exton today. She was amazing and I will be returning to see her. She treated me with such care and regularly made sure I was feeling OK throughout the massage. She focused on specific areas that felt like they needed more attention. My experience with her was Above and beyond. I Signed up for a membership so that I can continue to see her and the ladies at the front desk were very informative and answered all of my questions. Thank you ladies!
I’ve been coming here for some time and my experiences are nothing short of amazing! The ladies at the front desk have always been welcoming and the manager is always accommodating! This place has had a drastic turn around under new management from what I remember in 2015!