Big Shout out to the West Penn Optical Team!!!! The Doctor is extremely thorough with the examination, and the support staff is there to provide the excellent customer service. Gracias Mary for the walk-in eye glass adjustment! These new lenses feel so comfy!
August 2023
I have been going to West Penn for years. I like the personalized service I receive. I have gotten to know the Dr. and office staff over the years and feel welcomed at this office.I went to a large chain for an eye exam and glasses in between optical coverage and that was an eye opener (pun intended). It was very impersonal. The staff did not seem knowledgeable and the pressure for add ons was annoying. I felt more like a customer than a patient.I have been pleased West Penn's service and their products (glasses and contacts). Their selection of glass frames is a little limited at times. If they cannot help you find anything there, you are always given a copy of... read full review
December 2021
Had my first appointment with West Penn Optical today and I was more than happy with my experience! Everyone was so kind, knowledgeable, and helpful. I hardly had to wait and I didn’t feel rushed what-so-ever. I was offered many different samples and options for my contacts which was very helpful. The Dr. was fantastic - I will definitely be returning for future appointments!
Big Shout out to the West Penn Optical Team!!!! The Doctor is extremely thorough with the examination, and the support staff is there to provide the excellent customer service. Gracias Mary for the walk-in eye glass adjustment! These new lenses feel so comfy!
I have been going to West Penn for years. I like the personalized service I receive. I have gotten to know the Dr. and office staff over the years and feel welcomed at this office.I went to a large chain for an eye exam and glasses in between optical coverage and that was an eye opener (pun intended). It was very impersonal. The staff did not seem knowledgeable and the pressure for add ons was annoying. I felt more like a customer than a patient.I have been pleased West Penn's service and their products (glasses and contacts). Their selection of glass frames is a little limited at times. If they cannot help you find anything there, you are always given a copy of... read full review
Had my first appointment with West Penn Optical today and I was more than happy with my experience! Everyone was so kind, knowledgeable, and helpful. I hardly had to wait and I didn’t feel rushed what-so-ever. I was offered many different samples and options for my contacts which was very helpful. The Dr. was fantastic - I will definitely be returning for future appointments!