I was looking for black gel eyeliner, drugstore or high-end. There was none to be found at first, but the manager and the woman at the BeneFit bar went out of their way to help and found something I wouldn't have thought of. I've always had good experiences at this location, but this one stood out. They're providing excellent customer service despite the company's worsening corner-cutting policies. Ulta is fortunate to have employees like this.
April 2024
I have only been to Ulta twice. I had purchased some powder blush the first time I was there. I was getting low and I was going to Erie for a TG meeting. I am a 76 pre-op TG that looks a great deal younger. I went to where I located it last time, but I could not locate it. I looked around, but I was unable to find any store assistants. I found something similar. As I was checking out, I showed the clerk my old blush and said I was unable to locate it. She said she could take me right to it. I followed her. She took me to the display. She told me I could find the shade number on the back What I had was out, but I found a slightly darker shade which may be better. I bought... read full review
February 2024
Ran into grab a pickup order real quick and have to say "Thank you Alma" She was doing multiple tasks but was still was amazing at helping me! Sadly a couple other workers were more interested in talking about their life decisions instead of even help her while trying to do multiple things but again Thank you so much Alma at Erie Pa!
I was looking for black gel eyeliner, drugstore or high-end. There was none to be found at first, but the manager and the woman at the BeneFit bar went out of their way to help and found something I wouldn't have thought of. I've always had good experiences at this location, but this one stood out. They're providing excellent customer service despite the company's worsening corner-cutting policies. Ulta is fortunate to have employees like this.
I have only been to Ulta twice. I had purchased some powder blush the first time I was there. I was getting low and I was going to Erie for a TG meeting. I am a 76 pre-op TG that looks a great deal younger. I went to where I located it last time, but I could not locate it. I looked around, but I was unable to find any store assistants. I found something similar. As I was checking out, I showed the clerk my old blush and said I was unable to locate it. She said she could take me right to it. I followed her. She took me to the display. She told me I could find the shade number on the back What I had was out, but I found a slightly darker shade which may be better. I bought... read full review
Ran into grab a pickup order real quick and have to say "Thank you Alma" She was doing multiple tasks but was still was amazing at helping me! Sadly a couple other workers were more interested in talking about their life decisions instead of even help her while trying to do multiple things but again Thank you so much Alma at Erie Pa!