About Lancaster General Health Urgent Care Ephrata
Lancaster General Health Urgent Care Ephrata is a medical facility that provides efficient and friendly care. Patients report being seen quickly, with staff members from the receptionist to the nurse and doctor described as helpful and knowledgeable. The doctors, including Dr. Brian Jones and Kelly Miller, are praised for their concern, professionalism, and the time they take to address each patient's needs. One patient appreciated Dr. Jones’s direction and help with their issues, while another was impressed by Kelly Miller’s efforts to remove a challenging silicone earplug piece from their eardrum. On a Saturday evening, visitors were quickly attended to and received great care. Eve, who took vitals, also translates for Spanish speakers, which was appreciated. The medical staff, including Physician Assistant Thompson, provided good advice and care without overprescribing medications. Overall, the facility is recommended for its high-quality care and attentive doctors, though concerns about the front desk's approach to COVID-19 protocols and customer service remain.
I saw Dr Brian Jones. Wow! He knew things and gave me direction on my issues. It was a breath of hope. I have never had any other Dr. Help me in the way he did!!! His effort, concern and knowledge was amazing!
My appointment was very quick and convenient but I will not be coming back to the Ephrata location again. I had a strep and covid test done and hours later still no results. When I called to ask they informed me they can not run the tests on site like my family doctor or the Kissel Hill location. They have to send it to a lab. I don't understand why an urgent care center doesn’t have them same capabilities as a doctor office or another urgent care. But I won't be coming back to this location when I can easily go to other locations with better and faster treatment.
On a Saturday evening, we were well received and were called back within 10 min. Saw Eve, who took our vitals, and I was thrilled to see that she also translates for those who speak Spanish. Physician Assistant Thompson checked my complaints and gave great advice and care without over prescribing meds. Thank you all!