Lancaster General Health Urgent Care Ephrata

Lancaster General Health Urgent Care Ephrata is a medical facility that provides efficient and friendly care. Patients report being seen quickly, with staff members from the receptionist to the nurse and doctor described as helpful and knowledgeable. The doctors, including Dr. Brian Jones and Kelly Miller, are praised for their concern, professionalism, and the time they take to address each patient's needs. One patient appreciated Dr. Jones’s direction and help with their issues, while another was impressed by Kelly Miller’s efforts to remove a challenging silicone earplug piece from their eardrum. On a Saturday evening, visitors were quickly attended to and received great care. Eve, who took vitals, also translates for Spanish speakers, which was appreciated. The medical staff, including Physician Assistant Thompson, provided good advice and care without overprescribing medications. Overall, the facility is recommended for its high-quality care and attentive doctors, though concerns about the front desk's approach to COVID-19 protocols and customer service remain.