I usually do not review many things, but I was reading a lot of the reviews here and I have to agree with the wait period.I was told when I ordered my new glasses that it would be about 2 weeks and I will get a text and phone call when they arrived. I had to call THEM to find out where they are after a MONTH of waiting. After I called them, they "conveniently" arrived today, yeah OKAY. Luckily I have a back up pair of glasses and these are just my new main ones that I ordered. A month is a crazy.I give three stars because the lady that helped me ( I believe she was the district manager) and the Dr. were extremely helpful and nice. I am a picky buyer so she was... read full review
December 2022
Great place for the annual exam. Have bee going there for 3 years & feel comfortable with service. New Dr. in office. Dr. Stone. He is thorough & explains all he is doing & why he does it. Keep up the good work!
December 2022
Dr. Patrick Stone is awesome but staff needs more training in their jobs and customer service. took me a month and a half to receive my contacts because the receptionist didnt read my file correctly and didnt believe me when i said i had astigmatism in my right eye. i wasted more gas having to go in just to prove it and then having to go pick up my contacts. they also never called me to let me know my contacts came in. i had to call and leave a message and instead of calling back to apologize for it they just sent me their stupid message telling me my contacts were ready. hire new staff please. there needs to be a better and faster process for customers to receive their... read full review
I usually do not review many things, but I was reading a lot of the reviews here and I have to agree with the wait period.I was told when I ordered my new glasses that it would be about 2 weeks and I will get a text and phone call when they arrived. I had to call THEM to find out where they are after a MONTH of waiting. After I called them, they "conveniently" arrived today, yeah OKAY. Luckily I have a back up pair of glasses and these are just my new main ones that I ordered. A month is a crazy.I give three stars because the lady that helped me ( I believe she was the district manager) and the Dr. were extremely helpful and nice. I am a picky buyer so she was... read full review
Great place for the annual exam. Have bee going there for 3 years & feel comfortable with service. New Dr. in office. Dr. Stone. He is thorough & explains all he is doing & why he does it. Keep up the good work!
Dr. Patrick Stone is awesome but staff needs more training in their jobs and customer service. took me a month and a half to receive my contacts because the receptionist didnt read my file correctly and didnt believe me when i said i had astigmatism in my right eye. i wasted more gas having to go in just to prove it and then having to go pick up my contacts. they also never called me to let me know my contacts came in. i had to call and leave a message and instead of calling back to apologize for it they just sent me their stupid message telling me my contacts were ready. hire new staff please. there needs to be a better and faster process for customers to receive their... read full review