Alpha Nails

Alpha Nails is a nail salon that has been a popular choice for many customers since 2019. The reviews suggest that the nail technicians, particularly Peter, do an excellent job with the nails. However, the customer service experience can be hit-or-miss, with some customers reporting long wait times and poor communication, especially when there is a language barrier between the staff and the clients. Some customers have expressed frustration with the treatment they received, such as being rushed, having their nails buffed harshly, and experiencing discomfort. However, other customers have had positive experiences, noting that the nail technicians maintain their composure even when faced with prejudice from some clients. Overall, Alpha Nails seems to provide good quality nail services, but the customer service and communication could use improvement, especially when dealing with clients who have limited English proficiency.