Fidelity could begin by not LOSING someone's checking account!
Opened an account online, all confirmed, deposited a balance (not large at the time), was able to access all features both online/in the app, and set it as my direct deposit.
Fast forward, I attempt to log in to deposit a check, "No accounts found". Try the app, Invalid User. After speaking with both chat and in-person customer service, no one seems to know what happened but "someone will contact me with an update". It's been over a week since "someone will contact me". Still no account found. I'll be closing my account today, (assuming they can find it in the... read full review
April 2024
I’ve had fidelity for over 15 years. Over the years the fees got larger and the customer service got even worse. If you’re going to bank with any bank make this your last resort. I am so happy to finally close this account and be done with this AWFUL company. I would give it NO stars if it would let me.
March 2021
Not Fidelity...go to the Fidelity website if you want Fidelity. Called and never received a call back. Called Fidelity and they told me they are not affiliated with this person.
Fidelity could begin by not LOSING someone's checking account! Opened an account online, all confirmed, deposited a balance (not large at the time), was able to access all features both online/in the app, and set it as my direct deposit. Fast forward, I attempt to log in to deposit a check, "No accounts found". Try the app, Invalid User. After speaking with both chat and in-person customer service, no one seems to know what happened but "someone will contact me with an update". It's been over a week since "someone will contact me". Still no account found. I'll be closing my account today, (assuming they can find it in the... read full review
I’ve had fidelity for over 15 years. Over the years the fees got larger and the customer service got even worse. If you’re going to bank with any bank make this your last resort. I am so happy to finally close this account and be done with this AWFUL company. I would give it NO stars if it would let me.
Not Fidelity...go to the Fidelity website if you want Fidelity. Called and never received a call back. Called Fidelity and they told me they are not affiliated with this person.