I have now had an Anthony and Sylvan pool for six years and these are the reasons why you should look elsewhere when making one of the biggest purchases you ever will (for reference, my pool is plaster and about 24K gallons):
Horrible communication. A&S will tell you they are coming out and not call or show up when they feel like it. I took a vacation day when they were supposed to be onsite to excavate and they never came. When I finally got a callback (you can never reach anyone), they said ”wouldn’t you want us to come out to you if your excavation caved in due to weather?” I said yes, but couldn’t someone have called me and informed... read full review
May 2024
DO NOT USE THIS COMPANY. Check reviews on BBB etc. They completed a new pool installation for us in 2023, for which we paid a substantial amount (well over $100k), and we have had nothing but issues since. We submitted the first warranty claim for the pump, and it took over a week to even get a response--no one ever showed up, and we had to pay out of pocket. To this date- no one has ever responded to us regarding this warranty claim. Now the pool is filled with dust and clogging the filters and the pool servicing company has stated that the plaster was inadequately done. They refuse to clean the pool until the plaster is redone. It has been over a month, and still, no... read full review
May 2024
I will give them a 0. I've written a review before and have gotten nothing accomplished. Before my warranty expired, my pool had a plaster problem, i reported it and then we had Covid that slowed up progress. Today we still have not rectified the problem. It took forever to get the work done then when it was done it was poor work and incorrect. We have reach out to so many people at Anthony sylvan. In the beginning so helpful but one they get your money slow progress no return calls. The are all over the place and they go through worker because they keep changing the companys that work for them. PLEASE DO NOT USE THIS COMPANY
I have now had an Anthony and Sylvan pool for six years and these are the reasons why you should look elsewhere when making one of the biggest purchases you ever will (for reference, my pool is plaster and about 24K gallons):
Horrible communication. A&S will tell you they are coming out and not call or show up when they feel like it. I took a vacation day when they were supposed to be onsite to excavate and they never came. When I finally got a callback (you can never reach anyone), they said ”wouldn’t you want us to come out to you if your excavation caved in due to weather?” I said yes, but couldn’t someone have called me and informed... read full review
DO NOT USE THIS COMPANY. Check reviews on BBB etc. They completed a new pool installation for us in 2023, for which we paid a substantial amount (well over $100k), and we have had nothing but issues since. We submitted the first warranty claim for the pump, and it took over a week to even get a response--no one ever showed up, and we had to pay out of pocket. To this date- no one has ever responded to us regarding this warranty claim. Now the pool is filled with dust and clogging the filters and the pool servicing company has stated that the plaster was inadequately done. They refuse to clean the pool until the plaster is redone. It has been over a month, and still, no... read full review
I will give them a 0. I've written a review before and have gotten nothing accomplished. Before my warranty expired, my pool had a plaster problem, i reported it and then we had Covid that slowed up progress. Today we still have not rectified the problem. It took forever to get the work done then when it was done it was poor work and incorrect. We have reach out to so many people at Anthony sylvan. In the beginning so helpful but one they get your money slow progress no return calls. The are all over the place and they go through worker because they keep changing the companys that work for them. PLEASE DO NOT USE THIS COMPANY