About DiBiase Heating and Cooling Company
DiBiase Heating and Cooling Company is dedicated to providing excellent customer service and essential heating and cooling systems to the West Chester community. Their licensed, bonded, and insured technicians are knowledgeable and friendly, specializing in maintaining HVAC systems for homeowners in Downington, Chester Springs, and surrounding areas. The company's core values of integrity, honesty, and quality are reflected in their services. Customers praise the professionalism, thoroughness, and friendliness of the technicians, including Brian, Shane, Connor, Liz, Kurt, and Luis. They appreciate the technicians' expertise in improving home energy efficiency, explaining system operations, and ensuring proper installation and maintenance. Customers also highlight the company's responsiveness and commitment to creating a positive customer experience, with one recommending DiBiase Heating and Cooling to their neighbor.
I had an excellent experience with DiBiase Heating and Cooling, and especially with their technician, Barry.
After being without heat during very cold weather, I had another contractor evaluate the system and was given a costly and complex diagnosis that would have taken several more days to address. Wanting a second opinion, I contacted DiBiase, and Barry came out promptly.
Barry was extremely knowledgeable, thorough, and calm in his approach. He carefully reviewed the system, checked pressures, wiring, and operation step by step, and quickly identified that the real issue was a low-voltage wiring configuration problem. He corrected it on the spot, restored...read full review
Luis was very detailed in the questions he asked about the issue with the heater. I felt very comfortable with how they handled my issue. Luis helped me to understand how the fan actually works. It wasn't set correctly before. I, myself, my have pushed the wrong button at some time and continued to think that was how it was set in the past. At any rate, I appreciated the time that Luis spent with me. He is very good. Connor stuck close by to get an understanding of what Luis was thinking. Both are keepers!!!
Barry was punctual and very nice. Recommended a fix and some additional upgrades we could opt for in the future. We’re still awaiting a fix with no clear timeline as DiBiase is waiting for a part to come in in order to make the repair. Hopefully that will be relatively quick as well!