Nace Appliance Repair

Jul 2023

I came home from vacation to discover my kitchen refrigerator's freezer was not working correctly. The technician from our usual appliance store was unavailable. They recommended this repair company. I called Nace several times, but no one answered the phone. Nor was I given the option to leave a message. They lost my business. I can understand they might have been busy. That is why I made several phone attempts in a two hour period. Their failure to answer ANY of the calls simply displayed an unacceptable lack of professionalism. I lost any confidence in Nace despite the recommendation of my usual appliance company. And, I doubt my usual company will recommend them again...read full review

Oct 2020

The company is family owned and they are very responsive to the customer and they know what they are doing. They have been to my house twice and get the job done. With both service calls they have arrived within the time frame. They also are able to ask questions when you first call to help determine what the problem is and have arrived with the parts needed for repair both times. I’m not saying this will happen every time but it did for me and I think it’s important to pass on. Remember they don’t make the appliances they just repair them. Great job Nace Appliance. Thanks

Oct 2020

If I could give them zero stars, it’s exactly what they deserve. Called my 75yr old mother a lier and yelled at her. Never knew the customer to be wrong. Very unprofessional, rude and lazy to say the least. Couldn’t figure out how to get out of a wet paper bag. Do not use, don’t even consider. I see how they got the Lowe’s contract. They under bid because the service is trash.