We've taken our dog to their grooming services multiple times. Everytime - after we drop our dog off - they call us and tell us that there's some matting and that they may have to go shorter. This time, they COMPLETELY shaved our poodle without our consent. They use trivial amount of matting to shirk their responsibilities and just take a clipper to our dog. DO NOT take your pet here. They're fucking scam artists who'll shave your dog down regardless of what instructions you give them, or what you explicitly ask them NOT to do.
July 2020
Had our dog groomed here routinely for years, and were told that our dog's toenails were long because he has a long quick. The dog just broke a toenail and the vet said that in fixing it, looked like the hair between his toes and his nails were not taken care of properly in a very long time. We expect this to be part of the grooming experience, not to need to look closely at his feet. Extremely disappointed and will not go back, because now he won't let us touch his feet at all.
February 2020
I stopped in at this location because I had some time to waste before an appointment. We seen a few fish that we thought we would purchase. So after the appointment we came back and purchased 2 star fish 1 large yellow tang and other items. My complaint is not about this location or the staff. They were all very pleasant and it was a friendly and clean Petco. My complaint is on the company policy on salt water fish. And I did not realize it until the next day when I called to n see about returning the dead tang. Apparently there is no guarantee on salt water. Had I known this I would not have purchased a $70.00 fish. I was told nobody guarantees salt water fish. SALTWATER.COM.... read full review
We've taken our dog to their grooming services multiple times. Everytime - after we drop our dog off - they call us and tell us that there's some matting and that they may have to go shorter. This time, they COMPLETELY shaved our poodle without our consent. They use trivial amount of matting to shirk their responsibilities and just take a clipper to our dog. DO NOT take your pet here. They're fucking scam artists who'll shave your dog down regardless of what instructions you give them, or what you explicitly ask them NOT to do.
Had our dog groomed here routinely for years, and were told that our dog's toenails were long because he has a long quick. The dog just broke a toenail and the vet said that in fixing it, looked like the hair between his toes and his nails were not taken care of properly in a very long time. We expect this to be part of the grooming experience, not to need to look closely at his feet. Extremely disappointed and will not go back, because now he won't let us touch his feet at all.
I stopped in at this location because I had some time to waste before an appointment. We seen a few fish that we thought we would purchase. So after the appointment we came back and purchased 2 star fish 1 large yellow tang and other items. My complaint is not about this location or the staff. They were all very pleasant and it was a friendly and clean Petco. My complaint is on the company policy on salt water fish. And I did not realize it until the next day when I called to n see about returning the dead tang. Apparently there is no guarantee on salt water. Had I known this I would not have purchased a $70.00 fish. I was told nobody guarantees salt water fish. SALTWATER.COM.... read full review