Anderson Michelle L MD

Apr 2024

The doctor my kids saw was awesome, great with kids. Other than that, this place has let me down. I got a bill for $210 for each of my kids. So I owed $420. At the bottom said my insurance didnt cover it. I have vision insurance. I called because I was confused because I DO have insurance. The lady told me they have to bill my medical even thought it is for an EYE exam and EYE doctor. I said can you please charge my vision insurance because I do have insurance she said sorry we're not a Walmart were a specialist practice and charge your medical. The receptionist was rude and even the billing lady wouldn't help. So had to pay the $420 even with insurance. A big amount I wasn't aware I would have to pay. They are scamming patients. Wish I would've saw past reviews before taking my kids here. Hope this helps someone in the future.

Jun 2023

Shady billing practices. Hoping they see this and change their ways or someone will eventually report them to medicare or their insurance company for abuse. Our prior provider there was excellent and billed completely appropriately, using our vision insurance for eye exams. Saw her multiple times. She left. New provider and maybe new front desk staff. We were there for the yearly eye exams and have the same vision insurance as usual. This time they asked for our medical insurance card before we were even seen. They asked us to sign things on an electronic signature without showing us the form for which we are signing (or offering to show it to us until I mentioned this is not good practice). for the first time BOTH CHILDREN were charged through their medical insurance for what just routine eye exams. We have been there multiple times with the prior provider and always billed though vision. How is it that neither child required medical vision exams before--for years. And SUDDENLY BOTH children meet a medical exam criteria?? They came up with diagnoses which were NOT WHY WE WERE THERE. Maybe true but NOT treated and not reason we were seeing her! One diagnosis was NOT even MENTIONED to us!! Yet we were billed for it instead of the regular eye exam. They did reverse this when I challenged this. They held onto the other medical bill for a very weak reason. these upcharges are certainly a compliance issue. These are unnecessary costs to the medical insurance companies and to the patients. Noting another person complained that he was charge two $40 bills when he sould only have been charged one. The staff admitted this was wrong. The provider is really nice and seems thorough. Am sure she would provide good medical care. Would not hesitate to recommend her for medical issues. Maybe she thinks she's doing people a favor by billing their medical insurance because not eveyone has vision insurance?

Mar 2023

Receptionist was super rude, wife had an expired insurance card, the provider called 3 times & the receptionist just kept sending to a. Voicemail billing Dept... I then took matters into my own hands & called directly. The girl I spoke to was super rude refused to look up the correct insurance numbers I was offering. Very rudely with sour toned voice she replied, " it's not her job, it's our job to bring the correct card to the appointment". The rudeness was so overwhelming I'm shocked someone hasn't demoted her to Walmart cashier. Needless to say we paid directly because she refused any further treatment without the correct card which I had available by phone but she wouldn't take the info over the phone. Now I gotta file reimbursement forms with my insurance provider etc.... All to save this rude lady 30 seconds of actual work manually entering insurance numbers. Makes it even worse I emailed my concerns directly to the office & no one bothered to follow up to make amends Needless to say I'm searching for a new pediatric eye doctor office to aid my daughter & her vision problems.