Premier Eyeglass Shoppe

Mar 2024

We have entrusted our vision care needs to Dr. Stegura and Dr. Brent for over two decades. My wife and I have had multiple surgeries and everything has gone incredibly well. The prep staff at the Hartzdale location do their jobs very well. My only gripe - and it needs attention - is poor communications by administrative staff. Things happen - emergencies that take priority - that disrupt the flow of scheduled appointments, BUT, the staff needs to inform and communicate to waiting patients there will be delays and offer rescheduling. A waiting post-op patient should not sit in the waiting room for 70 minutes after checking in and 55 minutes after the scheduled appointment time, and then have to return to the counter to ask what is going on, to be informed of an near hour long back up. That's bad office management. Communicate, communicate, communicate. That said, it was one time, and forgiveness is better than holding ill feeling. The Shipoke staff, on the other hand, is EPIC. I may choose to go to this office from now on. BOTTOM LINE: I was the best, most highly experienced doctors working on my eyes, and that's what we have with Dr. Stegura and Dr. Brent. We will look past the office management challenges.

Jul 2023

In reading through the reviews, I have to say my experience was quite positive. My last year's experience with my previous eye group became intolerable (I had to leave after waiting over an hour and to date, no one has called me back to reschedule). At Premier, I had Dr J.E.B. and found him to be patient and sincere when addressing my eye care. One thing I found interesting is the steps of the process (checking in, determining current vision measures, seeing the optometrist, etc) are all done separately. In this way, things move along, but I can see when one area could be backed up. However, I have not yet experienced this to occur. I have found the staff to be professionals and positive. Additionally, at the Hartzdale Dr location, there is ample parking with easy access to the front door.

Sep 2021

I switched to this eye doctor office from MyEyeDr in Carlisle. What I experienced at MyEyreDr could be considered abuse compared to the treatment I experienced at Premier Eye. The front desk staff was caring and friendly, the eye doctor (I saw Dr Zimmerman) listened to questions and even retested my vision when I expressed concern that a medical issue had impacted the results my previous visit and did not charge me for a second eye exam. The computer system seems to be down a lot (perhaps an issue they should investigate) but overall I am very happy and plan to continue seeking care from them.