The service was ok, I went in for a lower back pain and left with an injured shoulder. the technician was stretching my back and twisted my arm back and injured my shoulder. The billing is the worst, just got a notice for collections after I payed everything I owed to them.
Dec 2018
At the Nova Care center located inside the YMCA in Beautiful Roxborough on Domino Lane Jenn was not a compassionate person with me while I have a torn labrum in my shoulder and in excruciating pain. She wanted to do stretching this day on Monday on my shoulder. She asked me was this okay and I complied. I went back on Wednesday and this morning my pain level was an 8. I had asked Jenn if we can only do the exercises and no stretching this morning I would greatly appreciate it. I told her when she stretched me on Monday I told her she hurt me pretty bad. She was rude, insisted that we do the stretching no matter how bad my pain was. So I told her," You will not hurt me today" while sitting on the massage table. She told me that I jumped at her and she had felt intimidated where I told her "look at me. I'm sitting here and we're talking right." I told her "If you're going to lie to my face then I will never go to a Nova Care Center again and I'm reporting this" and I left. Very unhappy with how I was treated and will never consider Nova Care again. I also reported this to my insurance company and my place of work.
Aug 2018
This review is actually about the therapist. "Charlie" has been kind, & patient and the consummate professional. She has gone above & beyond to accommodate me. I originally went to Novacare for an injury to my rotator cuff however I also have pretty severe RA without over explaining she has been awesome in accommodating both issues. From her appearance to her demeanor to her skills she has represented her employer well!!
Google: 5/5
The service was ok, I went in for a lower back pain and left with an injured shoulder. the technician was stretching my back and twisted my arm back and injured my shoulder. The billing is the worst, just got a notice for collections after I payed everything I owed to them.
At the Nova Care center located inside the YMCA in Beautiful Roxborough on Domino Lane Jenn was not a compassionate person with me while I have a torn labrum in my shoulder and in excruciating pain. She wanted to do stretching this day on Monday on my shoulder. She asked me was this okay and I complied. I went back on Wednesday and this morning my pain level was an 8. I had asked Jenn if we can only do the exercises and no stretching this morning I would greatly appreciate it. I told her when she stretched me on Monday I told her she hurt me pretty bad. She was rude, insisted that we do the stretching no matter how bad my pain was. So I told her," You will not hurt me today" while sitting on the massage table. She told me that I jumped at her and she had felt intimidated where I told her "look at me. I'm sitting here and we're talking right." I told her "If you're going to lie to my face then I will never go to a Nova Care Center again and I'm reporting this" and I left. Very unhappy with how I was treated and will never consider Nova Care again. I also reported this to my insurance company and my place of work.
This review is actually about the therapist. "Charlie" has been kind, & patient and the consummate professional. She has gone above & beyond to accommodate me. I originally went to Novacare for an injury to my rotator cuff however I also have pretty severe RA without over explaining she has been awesome in accommodating both issues. From her appearance to her demeanor to her skills she has represented her employer well!!