Progressive Vision Institute - The Eye Care Center

Brought my mom in for a glaucoma follow up. 3pm appointment. The receptionist told us that dr Thomas was an hour behind. I had asked right away why the patients were not contacted?! I have another parent in wheelchair at home! We were not seen 3 hours later!i wish I could put a negative rating not a 1.

Brought my mom in for a glaucoma follow up. 3pm appointment. The receptionist told us that dr Thomas was an hour behind. I had asked right away why the patients were not contacted?! I have another parent in wheelchair at home! We were not seen 3 hours later! I wish I could put a negative rating not a 1.

It's true! The staff is rude, except for maybe one or two staff members. Laura is the rudest. I had to tolerate her, while disliking her, just because I was desperately trying to get figured out by Dr. Luo and her sister, Stella. I must say that I've been through the ringer with this institute. I started seeing Dr. Luo back in 2020. She performed tear duct blockage removal surgery back when I first started seeing her. But, I still was experiencing eye issues. Dr. Luo is kind. But, she lacks knowledge when it comes to complicated eye issues. Except, mine was really not difficult. She just lacked experience because, I was forced to get a second opinion by another... read full review