Site Specific Design is a dependable and responsive company known for its excellent customer service. When customers face septic pump problems, the company responds quickly and sends a technician to their home. Technicians like John, with 19 years of experience, are highly knowledgeable and thorough. They take the time to explain the issue and the best solutions, such as repairing grinder pumps or diagnosing alarm problems. They are praised for their professionalism, efficiency, and ability to resolve issues quickly, which leaves customers feeling confident in their work. Customers value the company's willingness to work with them, accept credit card payments, and keep them informed throughout the process. Recent reviews highlight the technicians’ dedication, their quick response to problems, and their ability to handle challenging situations, like dealing with yellow jackets while repairing a pump. Overall, Site Specific Design offers reliable service and reasonable rates, making the often unpleasant experience of sewer issues much easier for customers.
john Simon's andcsebastian were both responsive, courteous and efficient!!
When my pump went out I had no idea who to call. Luckily I found Site Specific. They were wonderful to work with! They were highly professional and had a new pump up and running in a surprisingly short time. They also replaced the electrical box so my system is like brand new. Their pricing was more than fair and the guys were so nice and explained everything to me. They left the area clean and tidy. I did have another estimate for the pump only and it was more than double what I paid. They have a loyal customer for life!!!
What a wonderful company. Everyone has always been courteous and extremely helpful. I have used them twice now, and they have always gotten the job done. When you call for service, they are kind and review your options with straight forward information about costs and options. Each technician has presented with a wealth of knowledge and advise about how to handle the situation, with consideration of the financial impact to the homeowner. Should I have need for such service again, site specific design is the only call that I would ever consider making. Thank you again!