Banfield Pet Hospital

I typed "Banfield reviews" into my search engine and this is what came up!!!! Do your research before believing a word these people say! This is the biggest scam I have ever been a part of! And the worst part???? They are praying on people by taking advantage of the love they have for their animals!!!!!! This is SICK!!!! please please please stay far away! I have been with Banfield for over a year and a half. $5000 later and I CANNOT cancel my membership plan. Not only have my dogs not even come close to receiving REAL veterinary care on any level, they have mis diagnosed and one of my dogs has gone undiagnosed with a thyroid condition for a year and a half!!!... read full review

Dr. Alcain was the vet who spoke to us. She was extremely demeaning, rude and disrespectful. We just adopted our puppy, Lumi, the night before our appointment. The first thing she said when she walked in the room was why we chose to get an old puppy. Lumi is only 7 months old. She then proceeded to say how his current situation of living with us is unfortunate because we are in an apartment. She then said how she isn't sure if Lumi is going to be smart because he is small (Lumi is a mini poodle) and berated us when we said he is wearing a diaper in the house temporarily until he gets his parvo shots, which we were there for his parvo shots and had only adopted him... read full review

This location is very understaffed and negligent in care. We took our five year old cat in for a wellness check and teeth cleaning on Tuesday. I had a scheduled drop off time of 7:30 but had to wait to be checked in for 45 minutes due to the number of drop off appointments and lack of staff. The Vet called me around 10:30 to let me know the teeth cleaning had gone well and there was a small cut on his foot that looked infected. I okayed the antibiotic shot and she said they would call when he was ready. About 12:30 a different vet called to tell me he was waking up and everyrhing went well and he would need to stick around for another hour but I couldnt pick him up until... read full review