US Bank Mortgage

Nov 2023

Kaela was the worst bank teller I had to speak with. I went in there to simply pick up money and she took 20 minutes to do so. She questioned my identity when it was clearly me but that I forgot my recent address. There's definitely other questions she could have asked to proceed but didn't. Then she questioned my age at the very end while giving back my ID and money I withdrew. She said "it's because I'm bad at math."

Mar 2021

I recently visited this branch for the first time. Rachael was amazing! She was patient, professional and very knowledgeable. I have personal accounts with several banks and have never considered US Bank because of poor service. That could change if you keep hiring people like Rachael.

Jun 2018

Took us 2 hours on Friday to change a regular account to a trust account. We were told it would take 20-40 minutes over the phone. We came with all necessary paperwork perfectly in order from an attorney, which they couldn't seem to read. First staff wasn't available, then didn't know what they were doing and then they had technical issues. Also, we were told they didn't have any public bathrooms. Asst Mgr very unprofessional and poorly trained. Branch wasn't busy so I see simply no excuse for this lousy service. Fast forward to Monday on the phone... Branch Mgr, said they restrooms are NOT ADA compliant so they aren't open to customers. Guess they don't hire staff that requires ADA compliant facilities either?! I was told that most US Banks in Oregon don't have public restroom because they aren't ADA compliant. DON'T DO BUSINESS with this company that takes money and doesn't care about their customers! This branch gives new meaning to unqualified staff, unprofessional behavior and a new level of extremely poor customer service. My experience here is to avoid doing business with this branch of US BANK. 7755 SW Nyberg Rd, Tualatin, OR They are too big to care!