From Sears Window Replacement
For 30+ years, Sears Home Services has been a leader in home improvement and remodeling services in your local area—continually earning 5-Star Reviews. Simply call or click to schedule your FREE in-home consultation with one of our local home improvement consultants for your heating and cooling, windows, cladding or siding, or roofing needs. In some areas we also do kitchen and bathroom remodeling, including countertops, cabinets and flooring. Our knowledgeable experts will explain your options, money-saving deals, special financing offers and flexible payment plans. When you work with us, we provide you with a project manager to ensure your home improvement project goes smoothly from start to finish. We are committed to your satisfaction.
Google: 1/5
We greeted a clean, friendly and thorough technician who was also prompt and efficient. He was working in accordance with our Choice Home Warranty and was prevented from proceeding with any repairs. We really appreciate the technician's efforts to support us. Thank you!
The technician called two hours before the appointment. When he found out he would have to access the unit via a lockbox, he said he couldn't do the service - company policy. Note - Sears did repairs in February using the lockbox. I requested a reschedule of the appointment - he said he would call it in. He never did. Two and a half hours later he arrived at my home and on my security cameras - he took a picture of the front door and left. He processed the paperwork showing a no-show by the homeowner but processed the call as completed along with a charge for labor!
I don't think you want this review. Your tech came here and refused to even touch my washing machine, as it did not have the model #. No one asked us before the visit. Even though he did not touch the machine, he wanted to be paid, which we refused. It made no sense. He talked to someone over the phone, and he said we will collect it, in a daring way. A few minutes later, I receive an email from your Company that as our washing machine was in an inaccessible place he was afraid to move it. This is a blatant lie, which your Company knows and so do we. You seem to have such good reviews. But why did I get treated this way, I wonder. I have nothing more to say. I can send you your email if you need proof.