“This summer our HVAC package unit we purchased from and had installed by Mahalo in 2016 experienced a critical component failure. This component was still covered by manufacturer warranty, thus we only had to pay for labor (per manufacturer warranty contract). From initial contact with Mahalo admin to finalized repair of the unit by the field techs, effective communication and professional service were in play.
Though I don’t publicly identify anyone nowadays, I remember everyone at Mahalo that we interacted with recently, and I’m proud to know them. Mahalo admin was timely on the logistics and supply side, and kept us updated throughout the process. The field techs were technically proficient, answered our questions and concerns, and explained the unit’s problem and its solution. Above all, Mahalo personnel were professional, respectful and courteous, all of which seems to be diminishing qualities in today’s society.
I don’t attach my name to many recommendations, but I do for the staff of Mahalo and their operation. They are dialed in and good to go.
Allen Shumack
Winston, OR“
“We are extremely pleased with our experience with Barnes Heating and Cooling. We needed a new heating and cooling system to replace our old system. We called Barnes Heating and Cooling who were professional, courteous, and helpful, from the start to the finish of the job. The installation was quick and our heating/cooling unit works great. Many thanks to the installers for great work!!“