Working with Pacific Air and Comfort is always a huge sigh of relief between crazy deliveries because the ladies at Pacific Air are always ready to assist me with whatever help I need! Especially Stephanie!! She always goes out of her way to assist me with whatever paper work I have or help I may need and she always does it with a smile/friendly energy. I definitely always look forward to interacting with everyone at this company!
Sincerely
-“Gensco guy”
February 2023
We needed a motor replaced in our ductless heat pump. The technicians were friendly and on time. There was a complication with the repair, however, April (office) and Matt (tech) went above and beyond to fix the problem. Thank you for taking such great care of us!Service: Ductless heating & A/C services
November 2020
They've been taking care of my heat pump since 2003, with the exception of one year. That year I called someone else, who misdiagnosed my problem (icing) and said I needed a new heat pump because mine was too small for the house. They convinced me, but I couldn't afford a new heat pump. I called Pacific, who correctly diagnosed and fixed my heat pump. Twice they've squeezed me in for emergency problems, as they did yesterday. Customer service is amazing, and I feel I cant trust their work.
Working with Pacific Air and Comfort is always a huge sigh of relief between crazy deliveries because the ladies at Pacific Air are always ready to assist me with whatever help I need! Especially Stephanie!! She always goes out of her way to assist me with whatever paper work I have or help I may need and she always does it with a smile/friendly energy. I definitely always look forward to interacting with everyone at this company! Sincerely -“Gensco guy”
We needed a motor replaced in our ductless heat pump. The technicians were friendly and on time. There was a complication with the repair, however, April (office) and Matt (tech) went above and beyond to fix the problem. Thank you for taking such great care of us!Service: Ductless heating & A/C services
They've been taking care of my heat pump since 2003, with the exception of one year. That year I called someone else, who misdiagnosed my problem (icing) and said I needed a new heat pump because mine was too small for the house. They convinced me, but I couldn't afford a new heat pump. I called Pacific, who correctly diagnosed and fixed my heat pump. Twice they've squeezed me in for emergency problems, as they did yesterday. Customer service is amazing, and I feel I cant trust their work.