Mari Ward, OD

Jul 2019

The people were nice enough, but I was very surprised when the Doc was having me try lenses that were a whole +1 from what my prescription was before, like my vision had gotten better. I was skeptical and told her that, but I tried them on (contacts), and though I couldn't see great, I thought my eyes needed to adjust or something. So I came in the next week for my follow-up appt and told her that they weren't strong enough, or something was wrong because I couldn't really see far away. She bumped me up .25 on the contact prescription for one of my eyes and not the other, and I was telling her I was worried that it was still wrong, but she assured me that the tech they use is supposed to find your exact prescription...especially for the glasses lenses! So anyways. Now I'm just frustrated because I'm realizing how wrong the prescription is...I can't even tell who someone is from across the room sometimes, and the glasses are even worse than the contacts. It's frustrating that they're so expensive and I still didn't feel listened to, and I can't really afford to go back and have they re-check my eyes!

Aug 2018

After six months of wearing glasses I bought at ABC, I've quit them and gone back to my previous pair. The lenses used by ABC are the worst and cheapest I've ever had. I can never keep them clean and neither pair ever seemed right or clear. Dr. Ward is great but can't overcome the cheap materials used by this company who seems to want to cut costs everywhere. Also, beware of positive reviews on Google posted by ABC doctors and employees!!

Jul 2018

After years with this company, was informed I could "return" progressive lenses if not happy with then within 30 days. I did and ordered normal lenses. Asked about difference in price and possible refund. Told by no less than 2 employees that I would get refund. Even had receipt showing refund. Lenses arrived with wrong perscription, had to wait additional week. Tried to pay in advance, but told to wait until second set of frames came in. Received 2nd set, had wallet out on 2 occasions never asked to pay. Thought would get bill with refund. Got call from Mari Ward, owner asking for payment. Asked about refund, was informed employees cannot authorize this after almost a month of being told I was getting refund. Got busy, a week later received email from Mari Ward stating I needed to come pay or would be sent to collections. Poor way to treat customers, especially when a big box stores would be cheaper,