Reviews for Springdale Cleaners

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Jun 2023
Poor service. I had been coming to Springdale Cleaners for years. I don’t own a washing machine and used them extensively. One day a bleach spot showed up on my favorite shirt. Rather than offer to compensate for the damage the owner offered to make it a shortsleeved shirt. Avoid this business at all cost.
Dec 2022
They loose a pants and they didn’t take care of the situation. That tell me a was lying and the owner clame he give me all my clothes when he never did. Not happy with the situation and is not about the money or the pants is about how they turn around and don’t take care of the situation on a better way.
Oct 2021
This place was my long time preferred neighborhood drycleaner until some very recent bad experiences. After this most recent one, I'm finished. I had a simple order. One wool sweater with a split shoulder seam that needed mending and dry-cleaning. Took it in on a Tuesday and they said it'd be ready on Friday. I went back on the following Tuesday and the older gentleman working the counter (had previous bad experiences with him) couldn't understand me - apparently had extremely limited English skills with no one else available to interpret. He wandered around the shop confused for about 25 minutes trying to find my order and completely failed to do. I ultimately had to leave (had to get back to work). I then made another trip back before closing when, thankfully, there was a different person at the counter who, with exactly the same information I gave the older gentleman, brought out my order in 90 seconds. The second clerk explained that the old gentleman was his uncle, who on top of not understanding English, is hard of hearing - but they can't persuade him to retire. I understand that these businesses are often family operations, but that's not really my problem. Finding your customers' orders is the most basic of all basic customer service functions and you can't have someone interacting with the public who's unable to perform the basic, basic services. There are other drycleaners in the neighborhood and I'll be giving them a try. They literally can't be any worse.