I'm just not sure if the negative issues I encountered were due to lack of staff communication, or an issue with my individual tax preparer. Maybe both. My taxes are relatively simple - single female, renter, basic 401k, etc. But I had just moved here from NY in the summer of 2020, and did not want to do anything incorrectly. I chose PNW based on Yelp reviews & convenience. They requested the documents that they needed be dropped off - everything was done over the phone due to COVID. Cool, no problem. The day of my phone consult, I get a call from the staff asking about the documents required, saying they didn't have them. I had dropped them off as requested... read full review
January 2019
Dave and company are superb. Lost my accountant of 20 years and tried another Portland tax accountant to dismal results. Dave was the magic touch. So happy to have found him.
August 2015
David Harmsen was less than professional when preparing my Federal and Oregon State taxes for 2014. My information was forgotten. I had to call to remind him that he had my necessary paper work. This "boost" got action, however it took a considerable while before I was contacted to come into the office to pick up my paperwork. I paid his assistant the $390.00 due for his work before I left his office. My my taxes were to be electronically filed. I reviewed my deposit account weekly looking for my refund...it never appeared! Calling the office led me to Becky who, with apology told me my taxes were never filed. She also told me Dave would call me. He did not.... read full review
I'm just not sure if the negative issues I encountered were due to lack of staff communication, or an issue with my individual tax preparer. Maybe both. My taxes are relatively simple - single female, renter, basic 401k, etc. But I had just moved here from NY in the summer of 2020, and did not want to do anything incorrectly. I chose PNW based on Yelp reviews & convenience. They requested the documents that they needed be dropped off - everything was done over the phone due to COVID. Cool, no problem. The day of my phone consult, I get a call from the staff asking about the documents required, saying they didn't have them. I had dropped them off as requested... read full review
Dave and company are superb. Lost my accountant of 20 years and tried another Portland tax accountant to dismal results. Dave was the magic touch. So happy to have found him.
David Harmsen was less than professional when preparing my Federal and Oregon State taxes for 2014. My information was forgotten. I had to call to remind him that he had my necessary paper work. This "boost" got action, however it took a considerable while before I was contacted to come into the office to pick up my paperwork. I paid his assistant the $390.00 due for his work before I left his office. My my taxes were to be electronically filed. I reviewed my deposit account weekly looking for my refund...it never appeared! Calling the office led me to Becky who, with apology told me my taxes were never filed. She also told me Dave would call me. He did not.... read full review