Mess Maid Right NW

May 2023

We've used Mess Maid Right NW for a couple of on-demand cleanings. Their online booking is nice and convenient, and their cleaning staff has always been friendly and professional.We had a pair of cleaners by the house yesterday, and they went out of their way to be helpful in a couple of ways, including replacing a piece of silicone trim on a shower door that had fallen off days prior. Easy recommendation!Service: Standard cleaning

Mar 2023

They clean well but don't take care with your items. On multiple occasions I had handmade knick knacks that were essentially destroyed after cleaning. Even worse, the parts to even attempt to repair them were disposed of. The cleaning staff did not appear to report any damages to the front office (or to me when I was home in the other room) and the woman who responded to me when I reported the situation in frustration was passive aggressive and did not seem to care. She suggested maybe they were accidentally swept up because they were under things when it was a glass on my counter, an item on my desk, a figurine on the back of my toilet, etc that were clearly handled...read full review

Mar 2023

I made an appointment with specific instructions. My instructions -- posted to the website and reiterated to the maids as soon as they arrived -- were ignored and portions of the specific portions my apartment that I asked to be prioritized in my instructions were left uncleaned. I was never informed that the job wasn't done and had to find out myself.I raised this issue, and concerns were ignored because I apparently didn't given the instructions to the exact right person at the company. They then asked me to book another cleaning at full price to fix their mistake.I tried to book another cleaning to finish my apartment, but once Mess Maid Right saw my negative review on another website they tried to intimidate me into removing my review by threatening to post dirty "before" pictures of my dirty bathroom under my name without my permission. I have given Mess Maid Right notice that they are forbidden from posting any images of my apartment -- after I did that, they threatened to sue me for defamation for my bad review. See the attachments.