My Urgent Care 365

Jan 2024

Please take this review as a word of caution against signing up for this company's $40/month urgent care plan. The terms of this plan were poorly communicated and some rather important things were left out in the employee's description of it. I was informed when first signing up that I had to opt into 6 months of payments in order to sign up, which I agreed to. However, I was not clearly informed of the following information. First, they did not explain that this plan only covers 3 visits in a year. Therefore, if you visit more than 3 times in one year, your discounts are basically void, despite still paying them $40 a month. Secondly, I was not informed that it is also policy that if you visit more than twice in a year with this plan that you will be opted in for a SECOND 6 months, basically trapping you into a full year of paying for the monthly service, which again only grants you 3 visits in said year. Granted, these visits are at a discount, but you will still be paying out of pocket on top of your mandatory 12 months of $40/month. Out of the 2 visits I had this year, one was about $25, and the other was over $200. You still never know what the costs of different checkups/procedures are going to be, unless asking up front before your doctor even looks at you. Paying $40 for 12 months comes out to $480 total, which basically tells you that you will be paying that chunk of change for 3 doctors visits a year, a completely variable amount out of pocket on top for each visit, and a completely inescapable monthly payment. One last condition they have in this plan is that on top of all of this, even if you did try to opt out of paying the remaining of your years worth of $40 payments (which they communicated to me was completely possible), you would be charged for the full amount of what your 3 yearly visits would have cost before their discount. The bills for my 2 visits originally came out to just about $1,000, before the discount. Sure, I saved money from this plan, but I have still been roped into paying almost $700 (including the monthly payments + the additional cost of each visit) in a year for 2 visits that were not intensive procedures, nor were they emergencies. Also, while these terms were likely described in the paperwork I received for signing up, I feel like it's not too much to ask for these few highly important details to be communicated up front before someone signs up. It all feels like information is purposefully left out to convince a person in need to subscribe to this service, without knowing what they're fully getting into. I absolutely regret giving any money to this company. The health care workers that assisted me were nothing but helpful, but I have lost all respect to Valley Immediate Care as a whole and will be canceling my mandatory yearly membership at the end of the cycle.

Nov 2022

I probably should not have gone to this walk in because I did not know how much I would have to pay. But they had openings, I registered on line. Then got a text saying they were behind and when my new appointment was. I went anyway at my first appointed time. I walked in only one person ahead of me. I finally was called back and and waited. It was an hour later then my schedule time but it is the flu season ect, so that is expected. My only concern is that the amount I paid vs what I now owe. It kinda felt like bait and switch. But everyone working there was really nice. I don't know if I will be back but we will see what the insurance/ says ect.