About Northwood Manufacturing
Reviews for Northwood Manufacturing
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Monday: 7AM - 4PM
Tuesday: 7AM - 4PM
Wednesday: 7AM - 4PM
Thursday: 7AM - 4PM
Friday: 7AM - 4PM
Saturday: ClosedSunday: Closed
Northwood Manufacturing is a company that stands behind its products and provides exceptional customer service. Despite some initial issues with their Arctic Fox travel trailers, owners have reported positive experiences with the company's support team. For instance, a customer received replacement snap-on cover buttons at no charge, showcasing Northwood's commitment to customer satisfaction. Another customer, who faced various problems with their trailer, found the company's willingness to address these issues and provide repairs under warranty impressive. Recently, customers have shared their experiences with Northwood's staff. One couple visited the manufacturing plant to purchase new fold down steps for their Arctic Fox 295t 5th wheel. They were greeted by Cliff, who helped them find the right steps and even took them on a tour of the manufacturing line. This visit not only provided valuable information but also led to a special family moment for the couple. Another couple enjoyed a tour with Colby, who was knowledgeable and easy to follow. They praised the entire staff for being accommodating and friendly, emphasizing the company's pride in building products the right way and caring for their customers. While some owners have encountered difficulties with their trailers, Northwood's dedication to customer support and quality has helped to build trust and loyalty among its customers. Owners of models like the 2024 1140 have noted the benefits of upgrades, such as using the right batteries for an elevated Boondocking experience. Recent reviews highlight excellent service, such as Travis in the service department, who responded quickly and handled warranty issues fairly. Customers also feel that the Arctic Fox models are built better than many other brands, including luxury options like Newmar, and appreciate the quality and workmanship compared to other manufacturers outside Oregon. Overall, Northwood Manufacturing continues to impress with its commitment to customer service and product quality.
Excellent experience with Travis in service. I have a 2019 Fox Mountain 235RLS. There was an issue with the slide out. Travis provided me with documentation as to the correct motor installed on my rig.
Product deserves more than 4 stars. I have owned a half dozen coaches, including a Newmar luxury coach. I think my Arctic Fox 27-5L is built better than any of the others - much better than most, and even a bit better than the Newmar. The product deserves a 5, but the after sale support from Northwood is closer to 1. I am an easy grader - I would give their support a 2 if they only pretended to care about my situation - even if there was no help.
Update: 06/03/25
Wanted to thank Travis in Service for quick response to a warranty discrepancy, handled quickly and fair.
Original Review:
I don't see any recent reviews. Very impressed with quality and workmanship compared to other manufacturers outside Oregon. You get what you pay for. We bought a 2024 25KT Nash last year. Customer service is responsive along with Sumner RV Dealer. I won't buy anything else in the future.
Outdoors RV, Artic Fox and Nash. Don't buy anything else.