Cascade Eye Center: Hoffman W Jay MD

we used to use Cascade exclusively when Dr. Barbour owned it. We won't be going back again, staff is rude and there is literally no customer service. so sad it changed so much. Miss you Dr. Barbour.

I used to go Cacade Eye Center for a couple of years and then stopped going once I got LASIK. I should have kept going, I know. But it's hard when you now have perfect eyesight. But this past summer I started having some eye issues after 8 years post-LASIK and so I went to make an appointment. I checked to make sure they accepted my new Blue Cross/Blue Shield vision plan and according to the website, they did. I waited a couple of weeks for my appointment and when I showed up and start filling out my paperwork they suddenly inform me they don't accept my insurance! What a waist of time! So disappointed. They lost my business forever.

Word to the wise: Take a picture with you cell of your glasses the moment you hand them over, in the hands of the person that cleans them, or you'll lose out hard. Cascade Eye Center destroyed my Ray Ban frames and blamed me.I've been a loyal customer at Cascade Eye Center for over a decade. I ordered my last pair of glasses with insurance in August 2020. Due to COVID-19 delays in shipping, it took about 6 weeks for them to arrive. I finally got them, and was handed warranty paperwork at that time. The glasses ended up making me nauseous due to a new coating on the lenses I was trying. I took them back on the 3rd day of having them and asked them to reorder... read full review