Palm Beach Tan

Oct 2024

Recently visited Palm Beach Tan to get some information about tanning, and Nicole was incredibly helpful! She provided clear and detailed answers to all my questions, and I left feeling well-informed. Excellent customer service and a great experience overall.

Mar 2024

I have been going to Palm Beach Tan for over 4yrs. Always have recommended them to all my friends, recently I went to go tan and was told I owe a balance of x amount of money before I could tan. I let the associate know that I was moved to a different promotion and was told I didn't have to pay to the following month. Well I was charged anyway (I let them know on the day (Feb 28th) when I signed up for new promotion that my debt card was being replaced and it would take 5-7 business days before I could update it) Didn't think much cause my understanding was my payment wouldn't be due till April 1st. Well I was wrong. I called to let them know the situation and explained myself just to be told it was a misunderstanding and they could only waive $10. I called back and spoke with Layna, explained the situation again, she totally understood and tried everything in her power to see if they would waive the cost. She was so sweet and polite and mostly professional and because of her they are implementing that the associate explain the new promotions correctly so this doesn't happen again. I truly wanted to cancel my membership but after speaking with Layna I have decided to give them another chance. Thank you so much Layna for all your help! (Found out Layna works at the Vancouver location she was just in Hillsboro helping out) I sure wish I lived closer to Vancouver. Thanks again Layna for trying your hardest!

Feb 2024

Big shoutout to Kelly for making my signup a breeze! She walked me through all the options and even suggested some cool extras. The place gets packed around 1pm, but Kelly made sure I got all the info I needed and that my room was spotless. Really appreciated the help!