The Ultimate Touch Hair Designs

Sep 2023

Summary: A hairstylist should know what they are capable of and what they are not capable of. And if there is any chance of misunderstanding, there needs to be more proactive communication. I came in to bleach my grown-out roots. I am aware I have dark hair, and it was also a point of concern for me as well going in, because this was my first time at this salon and I didn't know what to expect. At first I was leaning toward a full foil instead of a full bleach, but I was told that my grow-outs didn't have as much of a straight line boundary as I had thought. So I opted for the full bleach. This is where miscommunication #1 happened. If the hairstylist felt that another option was more appropriate, they should have communicated that clearly. I was never given any recommendation by the stylist for a full foil over a full bleach. I wasn't even particular about having one option over another, so there should have been more pushback from a professional standpoint. It's more likely that the stylist was unsure of her own capabilities for either option. Then, the end result came out. I am aware that I have dark hair, so I didn't expect my roots to lighten up to the same tone of the rest of my hair in one go, but I was NOT expecting the little bits of dark hair remaining in the boundary between my old bleached hair and my newly bleached hair. I pointed that out to the stylist, and she reasoned that I would need another bleach session. This was where miscommunication #2 happened. If a second session is needed, the stylist should have clearly communicated the expectations for the results, or at least have anticipated the client concerns with the incomplete outcome. Nonetheless, there should never have been bits and pieces of dark hair remaining, even if there is an expected difference in color between the newly bleached hair and the old hair. The stylist also did not respond to feedback in the most professional manner. Her responses not only failed to de-escalate tension but also contributed to even more tension with me, although I communicated my points calmly. The only reason this review is not even worse is because the lady at the concierge desk stepped in and made an actual effort to schedule a second session for me within a reasonable window of time.

Aug 2021

I've been coming here for a few years and have have NEVER had a bad visit The staff is TOPS!!!!!!!!!!!!!!!!!!!!!!!!! I had never been to a salon before I'm glad I came here. I'll be back for more

Jan 2020

I recently started going to Ultimate Touch I had been going to another salon for quite a while but felt I needed to try something new. I am very happy with my new stylist I finally have a hairstyle I can work with. The esthetician is very informative and is honest about what you should do to help your skin without you having spend money unnecessarily. Everyone you meet at the salon is Happy and Welcoming. I'm very glad I tried this professional salon.