We ordered our yurt July 2023, picked up in October 2023. Due to life events weren’t able to put our 24 ft yurt together until March 2024. We have been beyond impressed with the customer service from start to finish. The actual quality of the yurt is impeccable. It went together easier than we imagined. We had friends of all ages come help and it was enjoyable for all. The color blends into our tress perfectly. With such a long space of time between purchase and build I was worried that if we needed help the customer service wouldn’t be there but I was happily wrong! Pacific yurts went above and beyond to help us sort thru a couple finishing touches. 100% recommend... read full review
September 2024
From the sales team, production, and through shipping....one of the best customer service departments you can deal with. Combine this with an extremely high-quality product, easy 5 stars. They deserve more than 5. Darin, Mindi, and Jonathan provided the best customer service anyone could ask for. Thank you guys
September 2024
We are in the process of replacing the outer cover of our 24' yurt of over 15 years. The current yurt has served us well despite our neglect on the recommended maintenance end of things. But the real purpose of my review to express my gratitude for the exceptional customer service we are receiving from Jon.
As my husband is now disabled and unable to assist me in the process of purchasing new yurt parts, I am flying blind. I have a million questions and have sent endless emails. Jon has been friendly and kind but ALSO extraordinarily responsive. His responses are thorough and detailed. His communication is so exceptionally clear and this is really... read full review
We ordered our yurt July 2023, picked up in October 2023. Due to life events weren’t able to put our 24 ft yurt together until March 2024. We have been beyond impressed with the customer service from start to finish. The actual quality of the yurt is impeccable. It went together easier than we imagined. We had friends of all ages come help and it was enjoyable for all. The color blends into our tress perfectly. With such a long space of time between purchase and build I was worried that if we needed help the customer service wouldn’t be there but I was happily wrong! Pacific yurts went above and beyond to help us sort thru a couple finishing touches. 100% recommend... read full review
From the sales team, production, and through shipping....one of the best customer service departments you can deal with. Combine this with an extremely high-quality product, easy 5 stars. They deserve more than 5. Darin, Mindi, and Jonathan provided the best customer service anyone could ask for. Thank you guys
We are in the process of replacing the outer cover of our 24' yurt of over 15 years. The current yurt has served us well despite our neglect on the recommended maintenance end of things. But the real purpose of my review to express my gratitude for the exceptional customer service we are receiving from Jon.
As my husband is now disabled and unable to assist me in the process of purchasing new yurt parts, I am flying blind. I have a million questions and have sent endless emails. Jon has been friendly and kind but ALSO extraordinarily responsive. His responses are thorough and detailed. His communication is so exceptionally clear and this is really... read full review