Prince-Kelly Nova DVM

May 2024

Giving 3 because they were kind to my parrot & my pet sitter who brought him there frantically. HOWEVER. I've never had a check-up cost money ever in my life. They literally looked as his beak. Took weight. And listened to heart. $66 bucks. Never in my life. It wasn't just an exam out of no where, it was a follow up to check to make sure the beak looks good. After we spent a bunch of money there to get his broken beak to stop bleeding. Disappoint because they are wildly nice there.

Jan 2024

I'll start with saying that everyone here is kind and patient. They clearly have the customer service thing down. However, that's not what's important with pet care. This is NOT, absolutely NOT, the place to take your exotic pets. I can't even get into the convoluted details that involve both times we brought our exotic here. It would take a very long time. But both times we left wondering what exactly was happening. Many times they mentioned having to consult with experts before advising us about care. (The first time they were supposed to consult with an expert and get back in touch with us and never did.) Unfortunately, we tried them a second time, and it was worse. Not once did they suggest that maybe we should see an exotic vet with more experience. It's obvious that they don't know what they're doing but won't send you somewhere else. We took our exotic for a second opinion after our last experience with Eastgate. The second-opinion vet gave us an immediate diagnosis and treatment plan (surprise: no need to consult an expert!) The entire treatment plan, including surgery, is less than what Eastgate charged us for two x-rays and for a couple of vets to be like "well, there's something there; let me read to you what the experts said about your x-rays" -- this was a complete waste of time, money, and was unnecessarily stressful to our pet. and holy cow, I can't believe how much they are charging, and for what? They literally know nothing. These prices cannot be justified.

Dec 2023

Extordinary care. Support staff was compassionate and knowledgeable. From the moment they answered the phone until the end of the appointment. Dr. Moses was great and went above and beyond like always! Thank you!