Robben & Sons Heating Inc

Robben & Sons Heating Inc. is a business with over 85 years of experience in helping customers with their home heating, air conditioning, boiler heat, and water heaters. They serve residences, housing complexes, and businesses in the Portland area. A customer needed an upgrade for their AC unit and chose Robben & Sons for the job. They were impressed with the affordable and timely estimate and the energy efficiency of the new unit. The office staff were easy to work with over the phone, and the installers were personable and professional. The customer felt satisfied supporting a small family business, as they showed appreciation. Another customer hired Robben & Sons to install a heat pump in existing ductwork. They were impressed with the service from sales, installation, and follow-up. However, they encountered an issue where the unit was not cooling the house due to a poorly integrated adapter and misconfigured plenum area. Despite the contract stating they couldn't account for existing ductwork, the company was prompt in attempting to address the problem. The customer fixed the issue themselves by installing a piece of plywood to close a gap. Despite the technical miss, the customer had a positive experience with the company's people and support. A third customer was referred to Robben & Sons for a new furnace and A/C installation. They were pleased with the price, friendliness, and professionalism of the installers. They were extremely satisfied with their new furnace and A/C unit and would highly recommend the business for installation and maintenance. Overall, Robben & Sons Heating Inc. is a business known for its NATE-certified service technicians, affordable and timely estimates, energy efficiency, and friendly and professional service. While there were technical misses in some installations, the company was prompt in attempting to address the issues. Customers have had positive experiences with the company's people, support, and the end results of the installations.