Office experience horrible, very unprofessional. We spent $500 for 10 minutes it's like $3000 an hour at least to get some nice customer service
August 2020
Wow! Would give more than five stars if I could. This was my first time going to a dermatologist and I wasn't sure what to expect, especially during Covid. Upon arriving, they were taking safety precautions very seriously and it was super clean. I watched someone come disinfect after every interaction. On top of that the nurse who walked me to the room was so kind and personable. She was very welcoming and overall very helpful. I saw Dr. Pena and he was an absolute delight. Very kind and knowledgeable and in the same breath very reassuring. He took a couple of biopsies off me and the procedure was completely painless and super quick. The after care summary was jam... read full review
November 2019
This is the review they don't want you to see, over 2 appointments which has copays ; and a message directly through to the dr Pena ,and his assistant, Which resulted in a missed appointment because they never called the phone number that I gave them in my message after I had become an established patient there, (they - the assistant-actually made me an appointment for me and never even told - Called - me - that I had an appointment for an early time on a Friday morning); Only 2 1/2 of my five or six issues were resolved/one of them being melanoma on an arm, the other one being a wart on an appendage/and regarding the ones that they forgot to address , Were because... read full review
Office experience horrible, very unprofessional. We spent $500 for 10 minutes it's like $3000 an hour at least to get some nice customer service
Wow! Would give more than five stars if I could. This was my first time going to a dermatologist and I wasn't sure what to expect, especially during Covid. Upon arriving, they were taking safety precautions very seriously and it was super clean. I watched someone come disinfect after every interaction. On top of that the nurse who walked me to the room was so kind and personable. She was very welcoming and overall very helpful. I saw Dr. Pena and he was an absolute delight. Very kind and knowledgeable and in the same breath very reassuring. He took a couple of biopsies off me and the procedure was completely painless and super quick. The after care summary was jam... read full review
This is the review they don't want you to see, over 2 appointments which has copays ; and a message directly through to the dr Pena ,and his assistant, Which resulted in a missed appointment because they never called the phone number that I gave them in my message after I had become an established patient there, (they - the assistant-actually made me an appointment for me and never even told - Called - me - that I had an appointment for an early time on a Friday morning); Only 2 1/2 of my five or six issues were resolved/one of them being melanoma on an arm, the other one being a wart on an appendage/and regarding the ones that they forgot to address , Were because... read full review