Mt Scott Medical Office: Vandelindt David J MD

Aug 2024

I had a pretty frustrating experience at the Mt. Scott Medical Office. I tried to use their phone check-in and the kiosk to save time, but it ended up being more hassle than it was worth. After checking in on my phone, I went to the kiosk, which asked for my email and password. I followed the steps and received an email, but it only directed me back to the kiosk without giving any room information for my appointment. This led me to stand in line and ask customer service where I needed to go, which completely defeated the purpose of using their app and kiosk. The process felt disorganized, and it seems like a simple fix could make things a lot smoother--just provide the room number upfront. I expected a more efficient experience, but instead, I ended up wasting time. Kaiser Permanente needs to do better with their digital tools to actually make them helpful for patients.

Feb 2023

reda bassaly is my primary care. he is extremely patient and kind. i truly appreciate his respect for my concerns. he has great follow thru in a timely manner. his level of medical care is excellent. he is one of the best dr. i have had at kaiser in a long time. i am so glad i found him

Jul 2020

Visiting from another region and am consistently impressed with the service, care and professionalism of the employees both on the phone and in person. Whether seeking help with medication refills, Covid testing, or kp.org access, I've not been disappointed. There's always something we can find to grumble about. I choose to be grateful for my health plan and the care that I receive. My only complaint? Wish my kids could get their employers to offer the KP health plan. Thank you KP!