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Reviews for Hand and Stone Massage and Facial Spa
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Hand and Stone Massage and Facial Spa
12325 SW Horizon Blvd Suite 217, Beaverton
Directions Call Website Suggest an Edit
12325 SW Horizon Blvd Suite 217, Beaverton
Directions Call Website Suggest an Edit
I had a good facial. Becca was friendly and knowledgeable.
During the facial, Becca told me to remind the front desk I should get a first time here rate if $89, which I forgot to do and was charged $200.
I cannot give H&S a high rating because their charging process is unethical.
The cleanliness of this place is excellent. Upon entering the building, I immediately felt a sense of calm and relaxation. The staff at the front desk were friendly and asked me to fill out a form. While the massage was ok, it ended 15 minutes early. I paid for an hour, and the receptionist asked me about the tip at the end. I'm a bit confused about how this business operates, given their advertising. I don't think I wanna sign up to be a member until they change the policy and the change the price.
I am editing my review and rating it higher becasue the manager and assistant manger handled this issue really well and offered great customer service.
original review
Disappointed with my first visit to Hand and Stone Progress ridge. My appointment was at 9:00 for a one hour massage and I was told that meant a 50 minute hands on massage. I told the therapist my Neck and shoulders were my problem area but wanted whole body. She only massaged me for 40 minutes and didn’t touch my neck and shoulders. When she said we were done I asked if she was going to do my neck and she said no because she ran out of time focusing on my back. When I checked... read full review