About Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa offers high-quality massage and facial services at affordable prices. Their experienced therapists provide exceptional care, taking the time to release tension and tightness in the body. Clients report feeling refreshed and experiencing a noticeable reduction in muscle tightness after their appointments. The spa is open seven days a week with extended hours to accommodate busy schedules. With a focus on accessibility and luxury, Hand and Stone allows customers to enjoy the benefits of massage and facials as often as they desire, making it an affordable and essential part of their self-care routine. Customers have praised the facials, describing them as "fantastic" and leaving their face feeling "baby smooth and amazing." Some have mentioned that it took a few visits to receive the desired deep tissue massage technique, but are hopeful this will continue. The staff has been described as "so much fun," with specific mention of Chrissy, Angela, and Lisa.
I had a good facial. Becca was friendly and knowledgeable.
During the facial, Becca told me to remind the front desk I should get a first time here rate if $89, which I forgot to do and was charged $200.
I cannot give H&S a high rating because their charging process is unethical.
The cleanliness of this place is excellent. Upon entering the building, I immediately felt a sense of calm and relaxation. The staff at the front desk were friendly and asked me to fill out a form. While the massage was ok, it ended 15 minutes early. I paid for an hour, and the receptionist asked me about the tip at the end. I'm a bit confused about how this business operates, given their advertising. I don't think I wanna sign up to be a member until they change the policy and the change the price.
I am editing my review and rating it higher becasue the manager and assistant manger handled this issue really well and offered great customer service.
original review
Disappointed with my first visit to Hand and Stone Progress ridge. My appointment was at 9:00 for a one hour massage and I was told that meant a 50 minute hands on massage. I told the therapist my Neck and shoulders were my problem area but wanted whole body. She only massaged me for 40 minutes and didn’t touch my neck and shoulders. When she said we were done I asked if she was going to do my neck and she said no because she ran out of time focusing on my back. When I checked out I told the...read full review