CPM Real Estate Services, Inc. Ashland

Nov 2024

CPM is great! I worked with Angela and Johana to process everything for the townhome we are in now! It's a great property, the ease of the application process and communication from the staff made everything so smooth for my family. Thank you all for your hard work, it is much appreciated!

Aug 2024

Stephanie Hicks is my property manager for almost three years. She is incredibly helpful, focused, and knowledgeable. All communications are done in a timely matter. Any services needed are scheduled and taken care Very quickly. If the service has a schedule change I'm always notified. I have rented 20 + years in the valley and Stephanie is by far the most professional consistent property manager I have had the pleasure to work with.

Mar 2023

The property management team at CPM needs better training, FACT. For starters, Getting things fixed is a huge chore and like pulling teeth out. One agent we dealt with lies. (We have caught her in a few the past 3.5 years) the front desk person pretends that she knows what she is doing. Our normal agent was decent, hard to get ahold of but she just had a baby so the rude agent we had the unfortunate pleasure of dealing with has an attitude problem that she needs adjusted, perhaps a customer service course is offered at RCC? In the midst of the owner selling, these people have treated us with a lack of respect, so much so that they will talk over you and make you feel as if you don't have a voice or a valid concern. She will spew out canned responses and really has no empathy or compassion. At least that is how we feel about her approach to "being the middle man". She will hang up on you if you try to speak up and question her. The owner of the property is great, and we have a wonderful relationship with him, however this company will see the dollar signs/commission and disregard the tenants who raise questions about the details. They'll harass and bully you into letting them come in as long as there is 24hr notice posted. Legal, yes but not so much as a "what time would be good for us to come over" and post a rent increase on your door the same day!! It's a shame our landlord chose these over priced incompetent jerks to handle his properties. They have tried to keep my brother in law deposit in the past, he got a lawyer and CPM returned his full $3,000. Stay clear of these crooked agents, they have a 2 star rating for a reason! Unfortunately we had no choice but to go with them when we moved in...