Loved our experience at Ruscan Doors. Mike designed our dream door and we love it so much!
October 2021
I hired Northguard, cut a new opening and install both a new door and a new window. Total cost about $6500.00Couple months after the install we noticed the door was not closing properly as it was making contact with the frame in the top corner. Then we noticed the window had a bow in the top sill. Now we cannot even open the window the way it is designed because of the deformation of the frame. Also the installers did not do a proper flashing job which i had to temporarily fix with foil tape.Note that it was their job to cut out the window, doorway and frame and insulate the area. Worth mentioning that the installers also took tools from my place. A demo hammer that was... read full review
June 2019
Though based on my overall experience and amount of follow-ups, I don't think North Guard deserves to have even 3 star rating however still giving 3 star just bcoz of its owner (Alex), whom I saw making an effort to remediate problem in the process and try to retain the customer. Quality is good and I love my door. However, if I have to rate my start-to-finish experience I don't think I would rate more than 1 star. Until I placed the order, there were many calls from them to secure the deposit. The time I placed the order, things gone in a complete silent mode. The provided timeline was pushed 2 times. First time no communication and I got to know only when... read full review
Loved our experience at Ruscan Doors. Mike designed our dream door and we love it so much!
I hired Northguard, cut a new opening and install both a new door and a new window. Total cost about $6500.00Couple months after the install we noticed the door was not closing properly as it was making contact with the frame in the top corner. Then we noticed the window had a bow in the top sill. Now we cannot even open the window the way it is designed because of the deformation of the frame. Also the installers did not do a proper flashing job which i had to temporarily fix with foil tape.Note that it was their job to cut out the window, doorway and frame and insulate the area. Worth mentioning that the installers also took tools from my place. A demo hammer that was... read full review
Though based on my overall experience and amount of follow-ups, I don't think North Guard deserves to have even 3 star rating however still giving 3 star just bcoz of its owner (Alex), whom I saw making an effort to remediate problem in the process and try to retain the customer. Quality is good and I love my door. However, if I have to rate my start-to-finish experience I don't think I would rate more than 1 star. Until I placed the order, there were many calls from them to secure the deposit. The time I placed the order, things gone in a complete silent mode. The provided timeline was pushed 2 times. First time no communication and I got to know only when... read full review